Kabadiwalla Connect - Refund and Cancellation Policy

Version: 1.0

Updated on: 10 May 2023

At Kabadiwalla Connect, we strive to provide the best services to our customers. We understand that there may be instances where you need to cancel a coupon order or request a refund. This refund and cancellation policy outlines the guidelines and procedures for such situations.

Purchase of coupons

The app is only a platform where Users may use to purchase coupons offered by different Vendors. 

  • Before purchasing a coupon you are advised to check the coupon description carefully. By placing an order for a coupon you agree to be bound by the conditions included in the coupon’s description.

  • All prices, unless indicated otherwise, are in Indian Rupees.

  • Once a User chooses the coupon they want to purchase through the app, they are automatically redirected to the payment gateway where the User can purchase the coupon.

  • Kabadiwalla Connect reserves the right to discontinue a coupon without any prior notice, based on our sole discretion. We may also add/update an expiry date and add/update the number of coupons available without any prior notice.

  • Kabadiwalla Connect reserves the right to terminate all past or current coupon purchases of User(s), without assigning any reason

  • Kabadiwalla Connect is not involved in any sale and purchase of goods/products/services and cannot warranty the quality of the same purchased utilising the coupons purchased.

  • Kabadiwalla Connect is only a facilitator, an intermediary and is not and cannot be a party to or control in any manner any transactions between the Vendor/Seller and the Customer/Buyer. 

  • Kabadiwalla Connect shall neither be responsible nor liable to mediate or resolve any disputes or disagreements between the Users and the Vendors.

  • Kabadiwalla connect reserves the right to modify/change all or any of the terms applicable to coupon(s) without assigning any reason or without any intimation whatsoever to User. 

  • Kabadiwalla Connect shall neither be liable nor responsible for any actions or inactions of Vendors or any breach of conditions, representations or warranties by the Vendors.

Order Cancellation

  • A coupon purchase order cancellation may be requested only in cases where the Vendor refuses to redeem the purchased coupon.

  • In case the purchased coupon has not been processed or used by the user, we will not be able to cancel it and provide a full refund. 

  • Subject to the specific terms and conditions set by the vendor, cancellation of a coupon purchase and subsequent refund on a user's request may not be allowed. This would be informed to the user after a cancellation request has been raised.

  • A coupon which has already been used will not be eligible for a cancellation and refund.


Refund Eligibility

  • To be eligible for a refund, you must provide proof of coupon purchase, such as a registered mobile number, coupon vendor details, purchase order ID, purchase date and coupon ID.

  • Refunds are typically issued in the original form of payment used during the purchase.

  • Refunds are processed within 7-14 business days of receiving the cancellation request.

  • If a refund is approved, we will notify you regarding the status and any further instructions.

Please note that this refund and cancellation policy is subject to change without prior notice. It is recommended to review the policy periodically or contact our customer support team for the most up-to-date information.

If you have any questions or need further clarification, please don't hesitate to reach out to our customer support team at support@kabadiwallaconnect.in.